Brand image definition: brand image refers to the impression new and existing customers have about your brand.
Brand image is a perception held in the customer’s mind. As such, it will vary from person to person.
Customer perception of a brand is the sum of all interactions and experiences they have with the brand and is influenced by two factors:
These factors – combined with the customer’s own experience – can create a positive, negative or neutral brand image.
Internal factors may include (but are not limited to):
External factors may include (but are not limited to):
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