Calendy is now Loomly! Read more about our name evolution here on our blog.

FREQUENTLY ASKED QUESTIONS

Select a category below:

Top 13


You can create a calendar from your dashboard or by clicking here. For a step-by-step tutorial, check out our guide.

Loomly does offer native scheduling features. However, depending on the workflow (Original, Lite, Zero) and the publishing method (Native, Buffer, No publishing) you select in each calendar settings, your posts will get published automatically for your or will require action on your side.

Loomly offers two scheduling options. You can schedule your posts with Loomly's native scheduling features or send your content from Loomly to Buffer, as explained in this guide. Note: you can also decide to use Loomly as a simple calendar template and not schedule your posts, thanks to our "No Scheduling" option.

Loomly offers native scheduling features for Facebook, Twitter, Pinterest, Google+ & LinkedIn. However, at the moment, posts cannot be scheduled and published automatically to Instagram.

Indeed, Instagram prevents all third-party apps (including Hootsuite & Buffer) from publishing to their platform, both technically — the API does not allow that — and legally — as it's against their terms of service. This article on our social media blog explains this matter in details.

As a consequence, we implemented what we considered to be the next best thing, in the form of automatic email reminders sent to you at the times your posts need publishing, including the image and the caption of your posts. This makes it easier for you to share your Instagram posts created in Loomly from your smartphone through a simple copy and paste process. Our native mobile apps (iOS & Android) will make this process even smoother.

Hootsuite is an amazing social media management solution, which allows you (among many other things) to monitor, moderate and analyze your social media accounts. Loomly, on the other hand, focuses on helping you create, manage and distribute your social media content. We do not see Loomly as an alternative solution to Hootsuite, but rather as a complementary tool. We are even looking to integrate Hootsuite with Loomly, so you can send content from Loomly to Hoosuite, just like you already can with Buffer.

We offer different plans, for different needs. Each plan includes a specific number of users and a specific number of social accounts you can connect to Loomly. You can either subscribe on a monthly or annual basis (and save money with the latter). Check out our pricing page for more information.

At the moment, Loomly allows you to connect up to six social media accounts per calendar, one for each platform we currently support: Facebook, Twitter, Instagram, Pinterest, Google+ & LinkedIn. Note however that you can create as many calendars as you want under one Loomly account.

Loomly does allow you to connect and publish posts to all Facebook Pages you manage. If your calendar is connected to your Facebook Profile, simply visit the Settings Page of your calendar, remove your Facebook connection, add it again, and when prompted, from the dropdown menu, select the Facebook Page you want to connect to this particular calendar.

If not all of your Facebook Pages appear available, it's usually because you have not granted Loomly all permissions necessary when prompted by Facebook to do so. You can simply visit the Settings Page of your calendar, remove your Facebook connection, add it again, and make sure you accept all permissions when requested by Facebook.

Loomly automatically connects to the Instagram account you are logged in with in your internet browser. If you connected the wrong Instagram account to one of your calendars, you can fix that by visiting Instagram.com, logging out of your current Instagram account, logging in with the other Instagram account you want to connect to Loomly and go back to Loomly to connect the correct Instagram account to Loomly.

Absolutely: Loomly is available for iOS here on the App Store & Android here on the Google Play Store.

Get Started


You can create a calendar from your dashboard or by clicking here. For a step-by-step tutorial, check out our guide.

You can create a post inside each of your calendars, either from the List view or the Calendar view. For a step-by-step tutorial, check out our guide. You can also create Quick Posts from your Dashboard, and the Calendar View as well, which serve as placeholders inside your calendars, and allow you to save dates while not creating posts from A to Z.

You can invite a user to each of your calendars, with the "Invite collaborators" icon, located in your tool bar. You can also invite collaborators from your Dashboard, with the "Invite" widget. For a step-by-step tutorial, check out our guide.

When you sign up for Loomly, you get to use the entire application, with no limitation, for FREE for 15 days. At the end of your trial period, you can subscribe to Loomly and keep using the app seamlessly. If you do not subscribe to Loomly, all the calendars you own will switch to view-only mode: you will still be able to access your calendars, but you will no longer be able to edit them. You can subscribe to Loomly at any time, even after the end of your trial period.

Our step-by-step guides offer a pretty comprehensive walthrough of Loomly. Of course, the best way to get an idea of what Loomly looks like is to actually take the platform for a spin thanks to your 15-day free trial: it's completely risk-free, no credit card required.

Account


Log in and go to your Account.

Simply click here and follow the instructions.

Send us a quick email at contact@loomly.com and we'll fix everything for you.

When you delete your account, all your account information is deleted automatically and permanently: we do not keep a copy of your account for our records. If you own at least one calendar, you will need to transfer ownership of this / these calendar(s) to one of your collaborators, or delete it / them, prior to deleting your account.

Calendars


You can create a calendar from your dashboard or by clicking here. For a step-by-step tutorial, check out our guide.

When you create a new calendar, you can upload an image, that will be used as your calendar's logo throughout the app. If you did not add an image when you first created a calendar, you can upload an image at any time from the "Settings" section of your calendar.

You can update the name, time zone, industry, logo and users of a calendar from the "Settings" section of this calendar. To access the "Settings" section of a calendar, get into this calendar and click on the "Settings" icon from the toolbar of the calendar.

Loomly is compatible with Facebook, Twitter, Instagram, Pinterest, Google+ & LinkedIn.

At the moment, Loomly allows you to connect up to six social media accounts per calendar, one for each platform we currently support: Facebook, Twitter, Instagram, Pinterest, Google+ & LinkedIn. Note however that you can create as many calendars as you want under one Loomly account.

At the moment RSS support is not enabled, but this feature is in the works...

Loomly does allow you to connect and publish posts to all Facebook Pages you manage. If your calendar is connected to your Facebook Profile, simply visit the Settings Page of your calendar, remove your Facebook connection, add it again, and when prompted, from the dropdown menu, select the Facebook Page you want to connect to this particular calendar.

If not all of your Facebook Pages appear available, it's usually because you have not granted Loomly all permissions necessary when prompted by Facebook to do so. You can simply visit the Settings Page of your calendar, remove your Facebook connection, add it again, and make sure you accept all permissions when requested by Facebook.

Loomly automatically connects to the Instagram account you are logged in with in your internet browser. If you connected the wrong Instagram account to one of your calendars, you can fix that by visiting Instagram.com, logging out of your current Instagram account, logging in with the other Instagram account you want to connect to Loomly and go back to Loomly to connect the correct Instagram account to Loomly.

Loomly automatically connects to the Pinterest account you are logged in with in your internet browser. If you connected the wrong Pinterest account to one of your calendars, you can fix that by visiting Pinterest.com, logging out of your current Pinterest account, logging in with the other Pinterest account you want to connect to Loomly and go back to Loomly to connect the correct Pinterest account to Loomly.

There are several possibilities here.
1. If you leave a calendar you own, and other users contribute to this calendar, then the calendar will not be deleted but will switch to view-only mode for the remaining users.
2. If you leave a calendar you own and no other user contributes to this calendar, then the calendar will be deleted permanently, without any way to recover its content.
3. If you leave a calendar that you do not own, you will simply stop having access to this calendar.

When you delete a calendar, all content inside this calendar is automatically and permanently deleted. The calendar disappears from your dashboard, as well as from the dashboard of all your collaborators who had access to it.

Absolutely! The calendar view displays your posts just like events in a conventional agenda. To preview a post, simply click on it!

Yes, you can. Hover your mouse over the date you want to create a post for. A small, green plus sign will appear: click on it, and you will be redirected to the "New Post" page, with the date field prepoluated with the date from the cell you clicked on. Alternatively, you can create a "Quick Post" (by simply entering a time and a subject), which will serve as a placeholder until you completely build in Post Builder.

Absolutely not. You can set a specific time zone in your account and in each and every one of your calendars.

Posts


Inside your calendars, you can create a new post by clicking on the big green "NEW POST" button from your toolbar. Also, when you are in your Calendar view, you can create a post by clicking on the green "plus" sign that appears when you hover over a particular day cell. For a step-by-step tutorial, check out our guide.

You can preview a post from the List view by clicking on the date, time, subject or image or "View Post" action button on the line of this post.You can also preview a post from the Calendar view, simply by clicking on the subject of this post.

You can access the edit page of a post from the List view of your calendar, by clicking on the "Edit Post" action button on the line of this post. You can also access the edit page of a post by clicking on the "Edit Post" button at the bottom of the corresponding post preview page.

You can delete a post from the corresponding post page, by clicking on the "Delete Post" button, at the bottom right of the page. You can also delete a post from the List view, by clicking on the "Delete Post" action button on the line of this post.

Based on a significant amount of research, plus our own experience as social media managers, we have identified specific best practices to maximize social media content's organic reach. When you create a post, we compare the attributes of your post with these best practices and give you some advice to optimize it — or a high five when you nail it! And we are already working on something much better... stay tuned!

Yes, you can, from the Fine-tuning panel of Post Builder. Please note that @mentions entered from the Generic content panel won't be taken into consideration, as they need to be channel-specific. This feature is not available for Google+ & LinkedIn.

Loomly does support Emojis, although we do not have a built-in emoji keyboard yet. Until then, you can use a browser extension such as Chromoji or Emoji Keyboard to add Emojis to your posts.

Yes, you can publish a post instantly with the "Publish now" feature, either from Post Builder, your List View or the a Post View.

In the current version of our post analytics system, Loomly gives you access to likes / reactions, comments & shares / retweets / repins. Our team is working on an improved version of that analytics system, which will include many more metrics, with an ETA for Q4 2017.

Collaboration


Actually, you do not invite collaborators to join Loomly itself: you invite collaborators to join one — or more — of your calendars. This is the reason why the invitation process happens inside each of your calendars. For a step-by-step guide, checkout our "Invite collaborators" guide. You can also invite collaborators from the "Invite" widget on your Dashboard.

You can literally invite as many collaborators as you want to each of your calendars and your collaborators won't have to subscribe to Loomly to access your calendar(s). Note however, that each new unique user you invite to at least one of your calendars is included in your plan and counts towards your plan's limit.

When you are inside a calendar, click on the "Notify collaborator" icon, on the far right end of your tool bar. You will be redirected to a form, where you can select a collaborator and address him or her a message. Your collaborator will receive an email, including a link to the calendar your notified him or her about. Note however that this feature is only enabled inside calendars that include at least two collaborators (yourself included).

Yes, you can assign a post to your entire team by selecting "Everybody" in the assignment dropdown menu, either from your List View or from the Post View.

This feature is currently in development and will be available in Q4 2017.

The Owner of a calendar can create, edit, preview, schedule and comment upon all the content from the calendar. He can also manage the settings of the calendar, and the roles of all other users of the calendar.

A Client has limited permissions in terms of content management (view and delete only — no create, no edit and no access to Draft posts) but full permissions in term of collaboration (assign, update state, schedule, comment). A client has limited user management permissions (invite collaborators and manage her own role).

A Contributor has limited permissions in terms of content management (create, edit and view only — no delete), collaboration (comment, assign and submit for approval only — no approval, no scheduling) and user management (manage her own role only, no invite).

An Editor has full permissions in terms of content management (create, edit, view, delete) and collaboration (assign, update state, schedule, comment). An Editor has limited user management permissions: she can invite other collaborators, but can only modify her own role, as well as Contributors, Clients & Viewers' roles, and cannot manage ownership of the calendar.

A Viewer has limited permissions in terms of content management (view only — no create, edit or delete), collaboration (comment only — no assign, update state or schedule) and user management (manage her own role only, no invite).

Yes, you can! If you are the owner of a calendar that you would like to transfer to another user, please make sure this user already joined this particular calendar. Then, in the Settings of your calendar, in the Administration tab, select this collaborator and click the red "Transfer Ownership" button. Your calendar will be transfered to your collaborator and both of your subscriptions will be updated accordingly. Note however that you can only transfer calendars to users who have an active Loomly subscription.

At the moment we do not, but this feature is in the works...

Payment


We offer different plans, for different needs. Each plan includes a specific number of users and a specific number of social accounts you can connect to Loomly. You can either subscribe on a monthly or annual basis (and save money with the latter). Check out our pricing page for more information.

When you sign up for Loomly, you can enjoy the entire application for free for 15 days, without any limitation. At any time during your trial period, you can enter your credit card information here: we will only charge you at the end of your trial period. Then, you will be charged on the monthly anniversary date of your subscription, for the month to come.

Absolutely! Whenever you invite new users or connect new social media accounts, we update your subscription automatically. When you reach one of your plan's limit, you will be prompted to upgrade to the next best plan for you. You can also upgrade to a different plan at any time from the Billing section of your Account.

Loomly was created with flexibility in mind: we offer monthly subscriptions, as well as annual subscriptions. Subscribing to an annual subscription for a given plan allows you to save 20% compared to subscribing to a monthly subscription for the same plan.

You can subscribe to Loomly, select your plan and billing mode, access your billing history — including your next payment date — and update your credit card information here in your Account.

All subscription payments are handled by PCI-compliant solution Stripe and we therefore accept the following payment methods: Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We are currently not equiped to accept checks, cash or cute kitten pictures as a form of payment.

Visit the Billing section of your Account.

A receipt in PDF format is automatically sent to you over email each time a successful payment is made. If you need a duplicate of a particular receipt, just visit the Billing section of your Account and download it from your Payment History section.

When you sign up for Loomly, you get a 15-day free trial to play around with the app and see if it's a good fit for you and your team: we believe this is better than any kind of "money-back guarantee". Past this point, if you subscribe to Loomly and are not happy, for any reason at all, please email us at contact@loomly.com. We'll do our very best to right our wrongs.

We are always happy to support non-profit organizations and offer a 50% lifetime discount upon presentation of a copy of your determination letter or any equivalent document. If you would like to go ahead with this pricing, feel free to send us your document at contact@loomly.com and we will apply the discount to your account in our system.

Yes: simply send us an email at contact@loomly.com and we will create the perfect plan for your team.

Scheduling


Yes, you can! Select our "Schedule with Loomly" option in the Publishing tab of your calendar Settings, connect your social media accounts, and start scheduling your content! For more information, check out our step-by-step guide here.

We've put together a step-by-step guide just for you: check it out here.

Loomly offers native scheduling features for Facebook, Twitter, Pinterest, Google+ & LinkedIn. If your question is related to an Instagram post, please see the next question (below).

Otherwise, before anything else, make sure you did select a scheduling option (either "Schedule with Loomly" or "Schedule with Buffer") in the Publishing tab of your Calendar Settings. Then, make sure your connected your social media accounts to your calendar, and double-check that your connections did not expire — if they did, please click the corresponding "Reconnect" buttons. Last but not least, verify that your posts were actually scheduled (i.e. their status is "Scheduled" and not "Draft", "Pending Approval" or "Approved").

If Loomly still does not publish your posts once all the above has been done, then please reach out to us at support@loomly.com.

As explained in the previous question (above), Loomly offers native scheduling features for Facebook, Twitter, Pinterest, Google+ & LinkedIn. However, at the moment, posts cannot be scheduled and published automatically to Instagram.

Indeed, Instagram prevents all third-party apps (including Hootsuite & Buffer) from publishing to their platform, both technically — the API does not allow that — and legally — as it's against their terms of service. This article on our social media blog explains this matter in details.

As a consequence, we implemented what we considered to be the next best thing, in the form of automatic email reminders sent to you at the times your posts need publishing, including the image and the caption of your posts. This makes it easier for you to share your Instagram posts created in Loomly from your smartphone through a simple copy and paste process. Our native mobile apps (iOS & Android) make this process even smoother.

Not yet, but our team is working on it. We'll keep you posted on our social media blog as soon as we can. Stay tuned.

Currently, Loomly integrates with Buffer. If you are using another social media management / scheduling solution, and you believe it could work well with Loomly, please send us an email at contact@loomly.com.

Absolutely: Loomly is available for iOS here on the App Store & Android here on the Google Play Store.

Support


If there is a major issue with the application, we will tweet about it with our official @loomlysocial Twitter account. If you don't see any notice about a generalized issue on Twitter, there may be a problem with your account in particular: in this case, just shoot us an email at support@loomly.com. We generally get back to you within one business day. Or less. Usually less!

Simply click here and follow the instructions.

First of all, make sure you did select a scheduling option (either "Schedule with Loomly" or "Schedule with Buffer") in the Publishing tab of your Calendar Settings. Then, make sure your connected your social media accounts to your calendar, and double-check that your connections did not expire — if they did, please click the corresponding "Reconnect" buttons. Last but not least, verify that your posts were actually scheduled (i.e. their status is "Scheduled" and not "Draft", "Pending Approval" or "Approved"). If Loomly still does not publish your posts once all the above has been done, then please reach out to us at support@loomly.com.

Bonus


Our long-term goal, as a company and as a product, is to become social media managers' best friends. As you probably know, cats are considered social media managers' best friends, since... well... you know you get tons of likes and shares and retweets when you post a cat photo or video on social media. Loomly's goal is to help you get awesome organic performances with your social media posts, even when you don't publish kitten visuals. That's the whole idea behind the cat on our home page. Plus, it is really cute, isn't it?

Sure! Our logo is a kitten head, made of two dialog bubbles, which represent conversations on social media. The logo itself was designed by the talented Joel Paynel, based on an original idea by one of our co-founders, and the font we use is Kirvy Regular by the equally talented Youssef Habchi.

Nice try! But unfortunately, nope.

Didn't find what you were looking for?

CONTACT US