FAQ

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Posts

Inside your calendars, you can create a new post by clicking on the big green "NEW POST" button from your toolbar. Also, when you are in your Calendar view, you can create a post by clicking on the green "plus" sign that appears when you hover over a particular day cell. For a step-by-step tutorial, check out our tutorials.

You can preview a post from the List view by clicking on the date, time, subject or image or "View Post" action button on the line of this post.You can also preview a post from the Calendar view, simply by clicking on the subject of this post.

You can access the edit page of a post from the List view of your calendar, by clicking on the "Edit Post" action button on the line of this post. You can also access the edit page of a post by clicking on the "Edit Post" button at the bottom of the corresponding post preview page.

You can delete a post from the corresponding post page, by clicking on the "Delete Post" button, at the bottom right of the page. You can also delete a post from the List view, by clicking on the "Delete Post" action button on the line of this post.

Based on a significant amount of research, plus our own experience as marketing professionals, we have identified specific best practices to maximize engagement with social media content. When you create a post or an ad, we compare the attributes of your post or your ad with these best practices and give you some advice to optimize it — or a high five when you nail it! And we are already working on something much better... stay tuned!

Yes, you can, from the Fine-tuning panel of Post Builder, for Facebook, Twitter, Instagram, Pinterest & LinkedIn. Please note that @mentions entered from the Generic content panel won't be taken into consideration, as they need to be channel-specific.

Loomly does support Emojis, although we do not have a built-in emoji keyboard yet. Until then, you can use a browser extension such as Chromoji or Emoji Keyboard to add Emojis to your posts.

Yes, you can publish a post instantly with the "Publish now" feature, either from Post Builder, your List View or the a Post View.

Loomly offers both Basic Analytics & Advanced Analytics. Basic Analytics are essential engagement metrics for posts (likes, comments, shares), available in real time on each Post View. Advanced Analytics offer post, account and link metrics, in a dedicated Advanced Analytics View, including visual data representation, date range comparison and export features. To unlock Advanced Analytics, you will need to have at least 5 published posts in your calendars and then enable Advanced Analytics from the Advanced Analytics view for each of your calendars.

Yes you can! Loomly Interactions lets you manage comments, replies, mentions, and messages on Facebook, Twitter, and Instagram.