If there is a major issue with the application, we will tweet about it with our official @loomlysocial Twitter account. If you don't see any notice about a generalized issue on Twitter, there may be a problem with your account in particular: in this case, just shoot us an email at email@example.com. We generally get back to you within one business day. Or less. Usually less!
First of all, make sure you did select a scheduling option (either "Schedule with Loomly" or "Schedule with Buffer") in the Publishing tab of your Calendar Settings. Then, make sure your connected your social media accounts to your calendar, and double-check that your connections did not expire — if they did, please click the corresponding "Reconnect" buttons. Last but not least, verify that your posts were actually scheduled (i.e. their status is "Scheduled" and not "Draft", "Pending Approval" or "Approved"). If Loomly still does not publish your posts once all the above has been done, then please reach out to us at firstname.lastname@example.org.
For security, reliability and performance purposes, Loom.ly will not shorten links in specific circumstances. This includes (but is not limited to) links from blacklisted domains as well as links generated by other URL shorteners. We also reserve the right to stop shortening links from any domain to preserve the integrity of our platform. Please reach out to our team at email@example.com if you need more information about a specific link not being shortened.