Your followers don't wait — your replies shouldn't either. Loomly's AI Assistant responds to Instagram and Facebook DMs and comments instantly, on-brand, around the clock.
No credit card required
Most customers expect a reply within hours, not days — and more brands miss that window. Loomly's automated replies respond to Instagram and Facebook DMs and comments instantly, with smart, on-brand answers, so every follower gets attention even when your team is offline.
Generic auto-responders (“Thanks, we’ll get back to you!”) frustrate customers and tank conversions. Loomly’s AI Assistant reads each message or comment, understands intent, and replies with the right answer — pricing, availability, support, links — in your brand voice, not a script.
Some conversations need a specific person — the one who owns the customer relationship, the language expert, the senior teammate. Loomly's automated replies let you assign individual messages or comments to specific teammates, leave internal notes on threads, and keep everyone on the same page so no one steps on each other's reply.
From DMs to comments to team handoffs — automatic, on-brand, and ready whenever a message lands.
Send instant on-brand responses to common Instagram and Facebook DMs and post comments — pricing, availability, store hours, shipping. Loomly's automated replies handle the repetitive questions so your team can focus on the conversations that matter.
Not every DM fits a template. Loomly's AI Assistant reads each ad-hoc message, understands intent, and generates a contextual on-brand reply — so even one-off questions, complaints, and conversations get an answer that feels personal, not scripted.
Build a library of pre-written answers to your most common questions — pricing, return policies, shipping, support — and trigger them with a single click or a keyword. Loomly's saved responses keep every reply consistent across your team and across every conversation.
Manage Instagram and Facebook DMs and comments from one unified Loomly inbox. See every conversation, every reply, and every handoff in one place — without juggling three apps or missing a message buried under post notifications.
Loomly's automated replies flag complex questions, complaints, and high-value conversations — and hand them off to the right place. Route customer service issues to your support page, lead inquiries to a sales contact, or escalations to a teammate in real time.
Reply faster together. Assign conversations to teammates, leave internal notes on a thread, and avoid two people answering the same DM. Loomly's automated replies turn the inbox into a shared workspace — built for agencies and in-house teams managing high message volume.
More questions? Check out our FAQ section or reach out to our team via the chat. We're here to help!
Automated replies are responses to direct messages and post comments that send automatically based on rules, keywords, or AI-detected intent — without a human typing each one. On platforms like Instagram and Facebook, automated replies handle common questions (pricing, availability, hours), respond to comments while engagement is hot, and route complex conversations to the right team or page. Tools like Loomly’s AI Assistant power these replies so they sound on-brand and natural rather than robotic.
Yes — both Instagram and Facebook officially support reply automation through their Messaging APIs, which Loomly uses. The platforms allow automated replies for businesses and creators within clear rules: messages must be helpful, transparent, and respect user opt-outs. Loomly’s automated replies follow every Meta platform policy, so your account stays in good standing while automation does the heavy lifting.
Only if they’re poorly set up. Generic auto-responders (“Thanks, we’ll get back to you!”) frustrate followers — but well-crafted automated replies that answer the actual question, sound like your brand, and hand off to a human when needed feel just as personal as a manual reply, often faster. Loomly’s AI Assistant reads each message or comment and picks the right response, so automation enhances customer experience instead of degrading it.
Yes. Loomly's automated replies — including auto-replies, AI replies for ad-hoc messages, saved responses, the unified multi-platform inbox, smart routing, and team collaboration — are available on every Loomly plan. There's no separate add-on or upgrade required, and you can test the full feature set during the 15-day free trial with no credit card required.
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